01 / Cooling service
Warm air, weak airflow, or a system that will not start.
Send the symptoms, thermostat reading, outdoor unit, and equipment label before the appointment.
Request cooling service →Residential HVAC serviceRoanoke Valley
Cooling · Heating · Heat pumps · Maintenance
Heat out?AC down?Start here.
Tell us what is happening, send equipment photos, and choose a preferred time. The office gets one clear service request before calling you back.
01Show us the equipmentAdd the thermostat, unit label, and problem area.
02Keep the details togetherYour request, photos, appointment, and updates stay connected.
03Approve before work beginsReview findings and written options before authorizing repairs.
Residential heating and cooling
Start with the service you need.
Tell us what changed. We will use the symptoms, equipment details, photos, and timing to prepare for the first conversation.
Compare written equipment options.
- Home and system details
- Efficiency and comfort priorities
- Available warranty coverage
- Financing application handoff
Keep service history with the equipment.
- Seasonal system checks
- Filter and equipment records
- Recommendations in writing
- Plan renewal terms before enrollment
Prepared for the system in front of us
Useful information before the visit.
Good service starts with a clear record: what changed, which equipment is involved, what the customer has already checked, and what still needs a technician.
What happens next
One request. One service record.
You tell us what changed. The office reviews the details. A technician diagnoses the system before any repair price is confirmed.
Before the truck rolls
The first questions are already answered.
The office can see what stopped working, when it started, which equipment is involved, and whether you attached a model label or thermostat photo.
Issue capturedNo heat, no cooling, unusual noise, maintenance, or replacement request.
Photos attachedThermostat, equipment label, indoor unit, outdoor unit, or visible damage.
Human reviewThe office confirms safety, timing, service-call terms, and who is coming.
Service request VC-2047Ready for review
Cooling · RepairAir is warm while the outdoor unit runsCave Spring · 24018
- Requested timing
- Next available
- Equipment
- Heat pump · label attached
- Photos
- 3 attached
- Next action
- Office review
Current statusDiagnosis pendingNo repair price before technician review
My Valleycraft service
ScheduledCooling service · VC-2047Your appointment window is confirmed.
Your original request and three photos are attached for the technician.
Arrival windowTue · 1–3 PMText update before arrival
Equipment recordHeat pumpModel label attached
Office reviewed the requestToday at 10:42 AM
Customer portal
Your service call should not disappear into a text thread.
Return to the request, appointment, equipment history, written options, documents, and payment link from one place.
- See what happens next
- Approve written work options
- Keep invoices and service history
Maintenance plans
Seasonal care, with the terms written down.
A maintenance plan can keep equipment history, seasonal visits, filter notes, recommendations, and renewal dates in one record.
Included visitsThe number and timing of seasonal visits are listed before enrollment.
Priority serviceAny priority benefit remains subject to service area, hours, and availability.
Clear exclusionsRepairs, parts, refrigerant, and replacement are excluded unless the written plan says otherwise.
Plan price, renewal, cancellation, discounts, transfer terms, and exclusions are provided in writing before enrollment.
Ask about maintenanceBefore work begins
No surprises hidden in the service call.
The exact terms belong on your appointment confirmation and written option—not in a vague promise.
Diagnostic fee confirmed
The office confirms the service-call or diagnostic fee when the appointment is scheduled. Repair work is separate unless stated in writing.
Findings and options first
After diagnosis, you receive the recommended scope and price before authorizing the work.
Warranty in writing
Manufacturer coverage and any workmanship warranty are identified with the approved option.
Financing is a separate decision
Replacement financing may be offered by a third-party lender, subject to credit approval and the lender's written terms.
Service area
Serving the Roanoke Valley.
Share your ZIP and service need. The office confirms coverage and availability before an appointment is placed on the schedule.
RoanokeSalemVintonCave SpringRoanoke CountyBotetourt County
Need service?
Start with the problem.
Describe the symptoms, attach the equipment label if you can, and tell us when you are available.
Request serviceGood to know
Questions before you schedule.
What is the diagnostic fee?+
The office confirms the service-call or diagnostic fee when your appointment is scheduled. It covers the technician's assessment; repair work is separate unless your written confirmation says otherwise.
Will I see a price before work begins?+
Yes. A technician first diagnoses the system, then provides written options and pricing for you to approve before repair work begins.
Do you work on all HVAC brands?+
Most major residential heating and cooling systems can be reviewed. Add a clear photo of the model label so the office can confirm the equipment before scheduling.
What if I need help after hours?+
Call and the office will confirm current after-hours availability. If you smell gas, see smoke, or a carbon-monoxide alarm sounds, leave the building and contact emergency services or the utility from a safe location.
Is financing available for replacement?+
Financing may be available through a third-party lender. Approval, rates, fees, and repayment terms come from that lender; Valleycraft does not make the credit decision.
What warranty comes with the work?+
The written option identifies applicable manufacturer coverage and any workmanship warranty before approval. Coverage depends on the equipment and scope selected.
What is included in a maintenance plan?+
The written plan lists visits, benefits, exclusions, renewal, cancellation, and any transfer terms. Repairs, parts, refrigerant, and replacement are not included unless the plan specifically says they are.
Which photos are most useful?+
Send the thermostat display, the indoor and outdoor equipment, the model-and-serial label, and any visible damage. Do not open electrical panels or enter an unsafe area for a photo.
Start with what changed
Give the office a useful first look.
Send the symptoms, equipment details, photos, and preferred timing. We will confirm coverage, the service-call terms, and the next available step.